Catalog Help


Wildcards

Words may be right-hand truncated using an asterisk ('*') in place of other characters. The '*' wildcard may also be embedded in a search string. You may also use '?' to replace a single character anywhere within a word:
  • environment* polic*, wom?n

Boolean Operators

Use "and" or "or" to specify multiple words in any field, any order. Use "and not" to exclude words:
  • romans and commentaries
  • (china or japan) and (buddhism and not hinduism)

Grouping

Keyword search results are usually grouped by relevance to bring the most likely titles to the top of the list. Each group represents a similar level of relevance and results are sorted within the group by date or title. To get an ungrouped result set, use boolean operators to form a complex query.

Multiple Words

When searching multiple words the system will automatically supply the Boolean "and" operator between each word; multiple words entered for the search will all occur somewhere in the retrieved records though not necessarily in the order entered. Both examples on the right will retrieve the same results. Note the following examples:

Phrase Searches

Search for complete phrases by enclosing them in quotation marks. Words enclosed in double quotes will appear together in all results exactly as typed. Example:

Wildcards

The asterisk '*' matches up to five non-space characters, starting at the specified position in the word. For example, "inter*" will match "internal" and "internet", but will not match "international". The '*' wildcard may only appear after at least two characters. The '*' wildcard may also be embedded in a search string. For example, "colo*r" would match both "color" and "colour".

You may use a question mark '?' to replace a single character anywhere within a word. For example, "s?tting" would match both "setting" and "sitting".

Boolean Operators

Use AND or OR to specify multiple words in any field, any order. Use AND NOT to exclude words. Select the operator you wish to use from the selection list on the Advanced Search form.

Field Limits

Field limits may be specified by selecting a field limit from the selection list in the form above. These limits appear before the word or phrase to be searched. A field limit causes the system to search only the specified field for the specified word(s). Field Limits and their meanings:
  • Author: Search only author fields
  • Title: Search only title fields
  • Subject: Search only subject fields
  • Note: Search only note fields

Grouping

Keyword search results are usually grouped by relevance to bring the most likely titles to the top of the list. Each group represents a similar level of relevance and results are sorted within the group by date or title. To get an ungrouped result set, use boolean operators to form a complex query.
  • Most relevant Most relevant titles 
  • Highly relevant Highly relevant titles 
  • Very relevant Very relevant titles 
  • Relevant Relevant titles 
  • Other relevant Other relevant titles 
Library cardholders may renew their own materials online. All material may be renewed except for materials with reserves and materials on which you owe fines.

How to renew items:

  1. Log in to your My Account.
  2. If your list of currently checked out items is not displayed, click the "# Items currently checked out" link in the large box below your personal information box to view the materials you have checked out.

  3. Select the materials you want to renew by checking the boxes in the RENEW column on the left, and then click the Renew Selected button at the top or bottom of the list. If you want to renew everything, click the Renew ALL button.

  4. You will then be prompted with a new screen confirming your request to renew the selected items.

  5. Always check the STATUS column on the right side for information on the success or failure of your renewal.
    • If you are successful, a new due date will appear in the "STATUS" column.
    • If you cannot renew any of your items, a message will appear on the screen with the reason indicated.
If you have a favorite author or subject for which you often search when using the catalog, you can save the search with the click of a button. This will prevent you from having to key in the search each time and will let you place holds on new materials.

How to set up preferred searches:

  1. Log in to your My Account.
  2. In the search box drop-menu, select the type of catalog search you'd like to perform, and enter your search term(s) to search for your favorite author, subject, title, etc. or conduct a simple keyword search.

  3. When your results are displayed, click the button marked "Save as Preferred Search."

  4. The next time you log in to your My Account, you can click the "Preferred Searches" button to see a list of your saved searches.

  5. Click on the search link associated with any of the Preferred Searches in the list to quickly execute your search.

  6. You can be alerted about new materials added to the library collection which match your searches. Just check the "Mark for Email" box and be sure that your patron record information includes your current email address. (screenshot above)
My Record Feeds allows you to configure an RSS feed (dynamically updated links/content) to send specific information updates from your library account to your personal computer's web browser, email client, or a standalone program. These links are constantly updated and you can be notified and receive the latest updates from your library account regarding:
  • Items that are ready for PICKUP on the hold shelf.
  • Items that are due SOON.
  • Items that are due TODAY.
  • Items that are OVERDUE.
  • Items that are checked out and RECALLED.
  • New FINE or FEE.

Setting up My Record Feeds

To use My Record Feeds, you must log into My Account, and then click the "My Record Feeds" link. You then need to subscribe to My Record Feeds in any of the following ways:
  • Use the Live Bookmark feature of a browser or other RSS feed reader.
  • Manually add a Live Bookmark to your browser or other RSS feed reader.
  • Copy the URL displayed in your browser and use it to subscribe, using an RSS feed reader.

Feeds URL to Copy

Viewing My Record Feeds

The bookmarks created above act like folders, but they are populated with a title and link to the RSS feed. Clicking on the link will take you to the library's catalog where you can log in to My Account and view your information.

What is the Library Text Notice Service

Library text notices is a new service that will enable you to manage your library account more easily right from your cell phone, sending you updated information in real-time of all your library items:
  • The following text notices are available. All are activated automatically when you sign up:
    • ANNOUNCEMENTS - Sent out when the Library expereiences an unexpected closing, a power or network outage, or other event that impacts the Library's services.
    • FEES - Sent out when any amount of fees or fines is due.
    • HOLDS - Sent out when an item on hold is now ready for pickup.
    • OVERDUE - Sent out when an item is overdue more than one day.
    • RENEW - Sent out when an item is due within two days (needing to be returned or renewed).
  • You can reply to these notices using keyword commands to do the following:
    • Request more information.
    • Renew items (if eligible).
    • Cancel items on hold.
    • View total fees due.
    • Check the status of all items in your library account.

How Do I Sign Up for Text Notices?

Before signing up you must have an active library account:
  • Activate your library account if you have not already done so. If you need assistance with activating your account, visit the Information Desk.
  • You must have a text messaging-capable phone. You do not need a smart phone.
  • Go to your library account and select the option to "Sign Up/Stop Text Notices."
  • To start the library text service, enter your cell phone number (numbers only and begin with area code), and submit it to update your account.
Please note the following:
  • This cell phone number is assigned strictly to the text notification service and does not replace other phone numbers currently in your library account.
  • The library does not charge for this service, but your cell phone provider's regular text-messaging rates apply.
  • Once activated, the library text notices will be sent from the service phone number 833-428-1046. Be sure to identify this number for library text notices upon receiving your introductory texts after signing up.

When Will I Receive Text Notices?

  • Within 24 hours after signing up, you will automatically get several introductory text notices.
  • Text notices are sent only when activity on your account triggers a notice:
    • An item on hold is ready for pick up.
    • An item is overdue more than one day
    • An item is due within two days and may be eligible for renewal.
    • Fees are due.
  • Text notices will usually be sent out during the period from 9 a.m. to 5 p.m. seven days a week.
  • If the Library experiences an unexpected closing, a power or network outage, or other event that impacts the library's services, an announcement text will be sent out as soon as possible.

Will I Still Get My Library Email Notices?

  • Yes. All courtesy notices you currently receive via email will continue to be sent to you.
  • Text notices provide a second notification option to help you manage your library account more easily right from your cell phone.

What Keyword Commands Can I Use with Text Notices?

Please note the following regarding keyword commands:
  • It is not necessary to remember most keywords in order to use them. They are included in the related text notices when a response is expected.
  • However, do remember two important keywords HELP and MYBOOKS (both explained below), which can help if you ever get stumped.
  • You cannot use the same command more than three times in a day. This limitation is in place to protect from spam attacks.
  • The keyword commands below are in upper case for emphasis only. For actual texting, commands are not case-sensitive.
  • Compound keyword commands like MYBOOKS and OVERDUE can also be texted as MY BOOKS and as OVER DUE.
  • Replies sent to text notices are not received by the library staff.
Use these keyword commands to request information:
  • HELP - To get a complete list of supported keyword commands. To get an explanation of a specific keyword, text HELP followed by the second keyword. For example, text HELP FEES to get an explanation of the FEES keyword command.
  • HL - To view list of items on hold.
  • IOWEU - To view total fees due on your account.
  • MYBOOKS - To get a detailed list of all items in your library account:
    • Holds ready for pickup.
    • Holds not yet ready for pickup.
    • Items overdue more than one day.
    • Items due and their due dates.
    • Any fees due (and if possible the associated titles linked to the fees).
  • NOTICES - To get a list of notices that have been activated.
  • RESEND - To have the last three days of notices resent to you.
Use this keyword command to respond to HOLDS notices:
  • CXH - To cancel a hold item that is ready for pickup.
Use these keyword commands to respond to notices that items are due soon or overdue. Keep in mind it is not necessary to remember these commands. They are included in the related text notices.
  • Due soon:
    • RA - To renew ALL eligible items soon due.
    • RI - To view list of items NOT eligible for renewal.
    • RL - To view list of eligible items to choose to renew, plus due dates.
  • Overdue:
    • OA - To renew ALL overdue items.
    • OI - To view list of overdue items NOT eligible for renewal.
    • OL - To view list of eligible overdue items to choose to renew, plus due dates.

What if I Signed Up for the Text Service But Have Not Started Receiving Notices?

Be sure to allow 24 hours after you sign up to receive the first introductory text messages:
  • It is possbile you entered an incorrect cell phone number, or entered it in the incorrect format. To check this, go to your library account, and select the option to "Sign Up/Stop Text Notices" and then follow instructions to update your phone number if necessary.
  • If you still do not receive a reply after two days, then send an email describing your issue to biolalibrary.support@shoutbomb.com.

What if I Text a Keyword Command But Don't Get a Reply?

The text notification service processes all requests within 60 seconds of receiving your message, but some cell phone providers do not deliver this first message promptly:
  • Wait and see if the reply arrives. If after five minutes you still have not received a reply, text the keyword RESEND to the service phone number 833-428-1046 to request that notices from the last three days be resent to you.
  • If you still do not receive a reply after three days, then send an email describing your issue to biolalibrary.support@shoutbomb.com.

What if I Change My Provider, Switch Phones, or Get a New Phone Number?

  • The service will continue to work as long as the cell phone number remains the same, regardless of your provider or brand of cell phone.
  • If you change your cell phone number, go to your library account, select the option to "Sign Up/Stop Text Notices" and then follow instructions to update your phone number.

How Do I Stop the Text Notices?

This service can easily be stopped or suspended at any time, and then started again if desired:
  • To stop (and cancel) or temporarily suspend ALL text notices, go to your library account, and select the option to "Sign Up/Stop Text Notices."
  • Remove the cell phone number displayed in the box, and submit the change to update your library account.
  • You should stop receiving all text notices within 24 hours.
You can also suspend certain notices individually by texting the appropriate keyword command.
  • The following keyword commands act like On/Off switches for that specific notice: ANNOUNCEMENTS, FEES, HOLDS, OVERDUE, and RENEW.
  • For example, to stop or temporarily suspend FEES notices, simply text the keyword FEES.
  • Anytime you send any of these keywords, you will receive a reply informing you of the current setting.

What About My Privacy?

By signing up for the Library Text Notification service, you are consenting to share your Biola ID number, cell phone number, and checkout information with our text nofication service provider (Shoutbomb LLC). All checkout information is deleted after 14 days, while your Biola ID number and mobile phone number remain on file until you sign out of the service. For more information please see the Shoutbomb Privacy Policy
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